Privacy Policy

At Novera we respect your privacy and protect the personal information you share with us. This policy explains what data we collect, how we use it, and your rights.

1. Information we collect

• Contact data: name, email, and phone when you subscribe or contact us.
• Payment data: processed directly by PayPal, NOWPayments, or other processors. We do not store card numbers.
• Subscription data: if you choose auto-renewal, we store your PayPal subscription ID, billing cycle, and renewal dates to manage your subscription.
• Technical data: IP address, device type, browser, and pages visited (via cookies and Google Analytics).
• Communications: WhatsApp, web chat, or email messages you send us.

2. How we use your information

• To activate and deliver your streaming service.
• To process subscription billing and renewals.
• To communicate with you (renewal reminders, support, news).
• To process payments and issue receipts.
• To improve our services and user experience.
• To prevent fraud and resolve disputes.
• To comply with legal obligations.

3. Sharing information

We do not sell or rent your personal data. We share data only with:

• Payment processors (PayPal, NOWPayments) to complete transactions.
• Infrastructure providers (Hostinger, Twilio, Resend) under confidentiality agreements.
• Authorities, when required by law.

4. Cookies and analytics

We use first-party and third-party cookies (Google Analytics, Meta Pixel) to understand site usage and improve experience. You can disable cookies in your browser.

5. Security

We implement technical and organizational measures: SSL/TLS encryption on all connections, secure credential storage, restricted access, and encrypted backups.

6. Your rights

You have the right to:

• Access the data we hold about you.
• Request correction or deletion.
• Object to data processing.
• Withdraw consent at any time.

To exercise these rights, write to support@noverastream.com or WhatsApp +1 689 319 4001.

7. Data retention

We keep your data while you are an active customer and for up to 5 years after for accounting, legal, and dispute-resolution reasons. You may request earlier deletion at any time, except where retention is required by law.

8. Minors

Our service is intended for those 18+. We do not knowingly collect data from minors.

9. Changes to this policy

We may update this policy. The "Last updated" date above indicates the current version. Significant changes will be notified by email or WhatsApp.

10. Contact

• Email: support@noverastream.com
• WhatsApp: +1 689 319 4001